Spectrum outages reported from Upstate NY to Maine - syracuse.com

SYRACUSE, N.Y. -- Did your Spectrum Internet suddenly stop working? How about your phone service and cable?

You’re not alone: Spectrum is reporting service outages from Upstate New York to Maine.

Spectrum announced the widespread outage early Saturday afternoon in a tweet. Customers have lost service in Upstate New York, New Hampshire and Maine, Spectrum said. In Upstate New York, that includes customers from Fayetteville to the Adirondacks.

So many people are calling Spectrum’s help line that the help line is no longer accepting calls.

“Fiber optic damage” has caused the outage, Spectrum said. The service provider did not say when the outage was expected to be fixed.

“We are investigating and working to resolve the problem,” Spectrum tweeted. “We apologize for any inconvenience this is causing.”

Spectrum first acknowledge service problems in Maine just before 4 p.m. Friday. In a tweet sent less than two hours later, Spectrum said the company’s fiber optic network had been damaged, leaving customers without service in New Hampshire as well as Maine.

Just after 11 p.m. Friday, Spectrum tweeted the “fiber break" had been fixed. But customers from Central New York to Aroostook County, Maine replied to the tweet with a shared complaint: Services are still out.

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2020-02-08 18:49:00Z
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